Welcome to Hubhobux. Diego here. Getting the “Account Deleted” screen is every Roblox player’s nightmare. Whether it was a dumb joke in chat that the AI took too seriously, or your little brother bought 10,000 Robux on your mom’s card, you need a fix.
In January 2026, Roblox Support is heavily automated. If you just send a message saying “UNBAN PLS,” the bot will auto-reject you. You need to know how to talk to them to get a real human to read your ticket.
Here is the definitive guide to contacting support, appealing bans, and fixing billing issues without getting scammed.
🛑 First: The “Phone Number” Scam Warning
Let me be 100% clear: Roblox does NOT have a customer support phone number.
If you search “Roblox Support Number” on Google and see an 888 number, IT IS A SCAM.
- Do not call them.
- Do not give them your password.
- The only way to contact Roblox is through their official website form.
📝 How to Use the Support Form (The Only Real Way)
This is the only door in. Use it correctly.
- Go to the Official Page: [suspicious link removed]
- Date of Birth: Enter the actual DOB on the account. If you put a different date, they will reject you for “Security Reasons.”
- The Details:
- Username: The exact name of the banned/affected account.
- Email Address: Use the email currently verified on the account. If you don’t have access to it, getting help is 10x harder.
- Select Issue Category:
- For Bans: Select “Moderation” > “Appeal Account or Content”.
- For Robux/Money: Select “Billing & Payments”.
🔨 How to Appeal a Ban (and Actually Win)
In 2026, Roblox uses AI for the first layer of appeals. If you want to beat the bot, you need to write like a lawyer, not an angry gamer.
The “30-Day Rule”
You generally only have 30 days from the ban date to appeal. After that, the data is usually deleted or locked forever. Move fast.
Scenario A: You Actually Did It (Be Honest)
If you got banned for swearing or being toxic, do not lie. They have the chat logs.
- Bad Strategy: “My brother was on my PC!” (They have heard this 1,000,000 times).
- Winning Strategy: Admit fault and show growth.Ref: “I understand that my language violated the Community Standards regarding harassment. I apologize for the disruption. I have re-read the Terms of Service and understand why this is harmful. I am asking for a second chance to prove I can be a positive member of the community.”
Scenario B: False Ban (The AI Messed Up)
If you were banned for “Discriminatory Content” but you were just saying “Hello” in Spanish, explain the context clearly.
- Winning Strategy:Ref: “I believe this moderation action was an error. The chat logs will show I was speaking [Language], and the word [Word] was not intended as a slur in this context. It translates to [Meaning]. Please have a human moderator review the context.”
💸 Robux Issues: Refunds & “Unauthorized Charges”
This is dangerous territory. If you handle this wrong, your account gets deleted.
The “Unauthorized Charge” Trap
If you see a charge on your credit card you didn’t make:
- DO NOT chargeback via your Bank/PayPal yet. If you dispute the charge with your bank, Roblox’s system will automatically ban your account for “Disputed Charges.”
- Contact Roblox First: Select Billing & Payments > Unauthorized Charge.
- Wait for the Refund: They are usually good about refunding unauthorized purchases if you contact them quickly. Only go to the bank if Roblox refuses to help.
Pending Robux
- “Where are my Robux?” If you sold a T-Shirt or Gamepass, the Robux will be in “Pending Sales” for up to 7-30 days. Support cannot speed this up. Do not send a ticket for this.
📩 How Long Does Support Take? (2026 Estimates)
- Automated Receipt: Instant.
- First Human Response: 24 – 48 Hours.
- Complex Billing Issues: 3 – 5 Business Days.
- Ban Appeals: Varies. If they don’t reply in 3 days, do not spam them. Sending 10 tickets pushes you to the bottom of the queue.
💡 Pro Tip
Ticket Tracking: When you submit a ticket, you get a Ticket Number in your email. Save this. If you need to follow up, replying to that email is faster than making a new ticket.